Viking Awards Return and Refund Policy

Last Updated: February 4th, 2025

Thank you for shopping with Viking Awards. We strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our policy below regarding returns and refunds.

1. Eligibility for Returns

• Timeframe: You may request a return within 30 days from the date of delivery. Requests made after 30 days will not be eligible for a refund or exchange.
• Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been damaged, altered, or not in their original condition may not be eligible for a return.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Non-Returnable Items

Certain items may be exempt from being returned. These include:

• Custom or personalized orders.
• Digital products or downloadable content.
• Items marked as “final sale” at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact our customer service team before placing your order.

3. Return Process

To initiate a return:

1. Contact Us: Email our customer support team at vikingawardsorders@gmail.com or call 630-833-1733 to notify us of your intent to return an item. Please include your order number, a description of the item(s), and the reason for the return.

2. Return Authorization: Once your return is approved, you will receive instructions for how to send your item(s) back to us.

3. Shipping: Please securely package your item(s). You will be responsible for paying the shipping costs for returning your item unless the return is a result of our error (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

4. Refund Process

Once your return is received and inspected:

• Inspection: We will inspect your return to ensure it meets our return policy criteria.
• Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (please allow up to 10 business days for processing).
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition or is missing parts for reasons not due to our error).

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Immediate Notification: Please contact us within 7 days of receiving your item. Provide detailed information and photographs of the issue.
• Resolution: We will work with you to resolve the problem by offering a replacement, repair, or refund as appropriate.

6. Changes to This Policy

Viking Awards reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on our website, and the “Last Updated” date will reflect the most recent changes.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: vikingawardsorders@gmail.com
Phone: 630-833-1733

Mailing Address:
Viking Awards
10405 W. Cermak Road
Westchester, IL 60154

By purchasing from Viking Awards, you agree to this Return and Refund Policy. Thank you for your business and your trust in Viking Awards.